Anita puts AI workers alongside your call-centre team: they answer every enquiry by phone, on WhatsApp and on your site, open service tickets and route them to the right department - and escalate to a human agent the moment it is needed.
already handled through ANITA
across enquiries that can be resolved automatically
the resident is answered immediately
even when the call centre is closed
so more residents can be served
This is not a solution for the municipality of the future.It is a service thatalready works today.
One knowledge engine, seven roles - each on the channels residents actually use.
A complete service ticket opened in a single call - classification, address, documentation - routed automatically to the right department, with status updates back to the resident. At two in the morning, and in the morning rush after a storm.
Phone
WhatsApp
Website chatListen to a real 106 call handled by an AI worker
Balance enquiries, secure payment links, information on discounts and eligibility, and payment arrangements - with no phone queue and no waiting for counter hours.
PhoneWhatsApp
SMSBooking, changing and cancelling appointments for business licensing, engineering, welfare and education - synced to the departments’ calendars, with automatic reminders that cut no-shows.
PhoneWhatsAppWebsite chatA disrupted waste collection, infrastructure works, an emergency - a proactive message to thousands of residents within minutes, by voice call, SMS and WhatsApp, including answers to their follow-up questions.
Outbound callsSMSWhatsAppA resident who lands on the site gets an answer instead of hunting through pages: opening hours, forms, fees, who handles what - drawn from the authority’s own knowledge base and procedures.
Website chatAn official, verified WhatsApp number for the authority: residents open enquiries, send photos of hazards and receive updates - on the channel they already use every day.
WhatsAppDirect messages on Facebook and Instagram are answered by the same knowledge engine - no enquiry gets lost in a crowded inbox.
Social networksWith ANITA's dashboard you are not just answering residents - you see exactly what is happening, what your residents care about, and where the service can be improved.
Every enquiry, every call, every request and every handover to a human agent - gathered in one place.
Through ANITA's dashboard you can see in real time how residents are reaching out, which subjects they ask about, which enquiries are resolved automatically, and where human involvement is still required.
So you get not only a system that answers - but a management tool that lets you take firmer hold of the service experience.
More control. More transparency. More ability to improve resident service.
Want to see how this would look at your authority?
Book a demo nowSet the role, tone, boundaries, escalation logic and areas of responsibility, so the agent behaves as part of the authority rather than a generic chatbot. ANITA24 specialists guide you through every stage of the setup
All of the authority's information is gathered from every source and turned into structured, vetted knowledge the agent draws on with confidence - with control over what may be disclosed.
Connect to what you already have, replacing nothing - and if a channel is missing, we supply it.
ספק טכנולוגי מאומתWhatsApp Verified Tech Provider
ספק עסקי מאומתMeta Business Verified ProviderThe same worker, the same knowledge, the same management layer - on every channel you chose.
Want to see how this would look at your authority? We will show you an AI worker running end to end.
Service procedures
Price list
Company website
FAQs
Specification
PresentationsRole, tone, boundaries and escalation logic - an agent that behaves as part of the organisation.
Websites, documents, files and FAQs become vetted knowledge.
Connect what you already have in one click - or rent a phone or WhatsApp Business number from us, ready to go live.
The same worker, the same knowledge, the same management layer - on every channel.
The AI worker answers only from knowledge bases the authority has approved. Residents’ identifying details are hidden from transcripts automatically (PII redaction).
Every conversation is recorded and transcribed. You can check at any moment what was said and on what basis, and correct the knowledge source - not the individual answer.
Escalation rules the authority sets: sensitive subjects, residents who ask for a person, or any exceptional situation - passed to the human team with the full context.
An answer available to every resident, at any hour, on any channel and in any language - including those who struggle to reach the counter or to hold on the line.
Personal details redacted from transcripts, precise permissions for every role, and infrastructure proven under load tests of tens of thousands of concurrent calls.
Pricing that respects your budget. A clear plan, a fair allowance, and no surprises at the end of the month.
One price, agreed up front. You know exactly what you will pay - with no surprise invoices.
A generous usage allowance is included. You extend it only when you choose - nothing is rolled onto you.
The dashboard, the transcripts and the reports - part of the plan. No hidden add-ons.
The onboarding team stays with you without a meter running - from the pilot through to full operation.
A 7-day pilot - no commitment
Get a quoteYou start with a short pilot, with no commitment, which gives the authority real data to decide on. As for the full contracting route - the Anita team supports the authority with its procurement and tender bodies, in line with the procedures that apply to it.
In the demo we will show you how ANITA can fit into your authority's service operation, which enquiries can be moved to an automatic answer, and what the resident's service experience actually looks like.
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